1. Does the A11 comes with a continuous cleaning switch so I don’t have to hold the power button down while cleaning?
    Yes, A11 comes with the switch lock, so you don’t have to hold the power button while cleaning all the time.
  2. What's the function of each accessory for A11 Master?
    "Full-Size LED Multi-tasker Power Brush: one brush for both carpet and hard floor.
    Full-size LED Soft-roller Power Brush: protects your hard floor and picks up all the fine dust and large debris, the unique tangle-free function help to avoid hair blockage on the roller.
    Mini power brush: for vacuuming upholstered furniture, mattresses etc.
    Crevice tool: for corners, niches and other hard-to-reach places.
    2-in-1 Dusting brush: vacuum hard surface furniture with bristles;remove the bristles to vacuum upholstered furniture, curtain, etc .
    Hair cleaning tool: use the end with small blade to remove the hair and debris wrapped around the roller; use the end with little brush to clean the brush window or the dustbin.
    Rinse-free Pre filter cleaning tool: clean the pre filter without using water, which provides an uninterrupted cleaning experience against filter rinse & dry hassle.
    Long soft crevice tool: suitable for tight spots, for cleaning dust beneath furniture, along side the refrigerator, around radiators or vents, and more.
    Soft dusting brush: suitable for dusting shelves, lighting, delicate surfaces, electronics, and more.
    Flexible multi-angle tube: two articulated joints make it adjustable, move from high to low place with flexibility.
    Flexible extension hose: excellent extension and flexibility to get into hard-to-reach spaces, great for in-car usage. "
  3. Will this unit stand upright on its own or does it have to be hung on the wall?
    It can’t stand upright on its own. It comes with a docking station or wall mount which you can use to hold the vacuum and its accessories
  4. What is the suction power rated at??
    The main motor power is rated at 450W. This means that the suction power created when using the floor brush is rated at 120W.
  5. What is the input voltage? Can this be charged at 220v?
    The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
  6. How do I charge my battery pack?
    Wall-mounted dock: Connect the adaptor to docking station and outlet.
    Charge the battery installed on the main body, or charge the battery separately.
    Dual adaptor can charge two battery packs at the same time. Three blue lights blinking successively ist Charging.

    Charging dock: Put away the main body or the battery on the charging dock.
    Charge the main body with battery or charge the battery separately.
    The charging dock is capable to power the main body and the second battery simultaneously. Three blue lights blinking successively ist Charging.
  7. How do I remove and clean the soft roller?
    You can use a coin or other tool to unlock the brush roller lock, then remove the brush from the brush window. To remove the hair and debris wrapped around the roller you can use Tineco Hair Cleaning Tool.
  8. How do I know when the filters need to be cleaned?
    The filters should be cleaned when you feel that the device has reduced suction or when the indicator light on the battery pack blinks in a pink color.
  9. How often should I wash the pre-filter?
    We suggest you clean the pre-filter at least once a week with our rinse-free pre filter cleaning tool. It also depends on the actual use condition of the filters.
  10. How do I register my vacuum?
    You can register your product on https://www.tineco.com/ by clicking on Register on the upper right hand corner of the page. Please input your email, serial number of your Tineco device and the date of your purchase. If you do not register your product, your products will still have its 2-year limited warranty.
  11. Where can I purchase additional accessories or replacement parts?
    "You can purchase additional accessories or replacement parts on Amazon: https://www.amazon.com/stores/page/6A13732D-3327-4C16-9783-3A72568473BD
    Please contact customer service if you cannot find the item your looking for.
    *Please note that this will change after we launch into other places"
  12. How do I store my vacuum?
    We recommend storing the vacuum in the charging dock or on the wall-mounted dock that comes with the vacuum. You can place the main body of the vacuum on any flat surface.
  13. Will this unit stand upright on its own or does it have to be hung on the wall?
    It can’t stand upright on its own. It comes with a docking station or wall mount which you can use to hold the vacuum and its accessories
  14. What is the input voltage? Can this be charged at 220v?
    The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
  15. How long does the vacuum power last when fully charged?
    25 minutes at regular suction. 10.5 minutes for max power suction.

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